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Tiers of support

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​​​​The Positive Behaviour for Learning (PBL) framework supports schools to improve social, emotional, behavioural and academic outcomes for students. Schools can use it to:

  • analyse and improve behaviour and learning outcomes
  • select evidence-based practices for student support and intervention
  • provide support to staff members in maintaining consistent and proactive school-wide and classroom systems and practices.

PBL provides a model of support for all student​s, consisting of 3 tiers of intervention. The tiers represent levels of intervention. They do not represent students and that language should never be used to describe a student, e.g. 'a red zone student'.


'Intensive' interventions

Tier 3 or 'intensive' interventions support approximately 5% of students who have not responded to tier 1 and tier 2 interventions. Students may require tier 3 or 'intensive' level of supports involving highly individualised interventions to support a tailored learning program. The focus of tier 3 is to reduce the intensity and complexity of existing individual student’s situations.

It is important that students requiring tier 2 and tier 3 interventions have received, and are continuing to receive, the same level of tier 1 support as other students. tier 2 and 3 interventions are only effective when tier 1 foundations are strong. If there are more than 15% of students receiving tier 2 support then more attention has to be paid to tier 1.

Tier 3 interventions and supports involve:

Resources

Guide to functional behaviour assessment for schools

Guide to individual behaviour support planning for schools


Tiers of support image

Prevention and de-escalation of risk behaviour

So far as possible, staff adopt preventative strategies to prevent behaviour escalating. When specific behavioural risk has been identified, evidence-based, positive, proactive and preventive strategies are used. A student behaviour support plan accounts for the specific needs of the student and details the rationale and specific strategies for use. In emergency situations, it is important to consider the factors impacting that student.

De-escalation involves using the right strategy, at the right time, for the right student. What works for one student may not work for another. Strategies that school staff might employ include:

  • Acknowledging the student: staff validate the student’s emotions, confirm to them that it is legitimate to feel upset, angry, exhausted or betrayed.
  • Agree with the student: if it is possible to do so. Staff try to find some truth in what is being said or expressed by the student. This reduces the conflict and can assist in being solution-focused, preventing escalation. Once the conflict is over and the immediate risk has been managed, it is possible to find time to explore the situation as a whole.
  • Clarifying: if a student is very upset, it can be difficult for them to express what they are saying meaningfully. Using statements to help clarify meaning, rather than assuming what the student means can help staff in de-escalating situations.
  • Offering choices, options and boundaries: this means defining what the options are and identifying the possible natural consequences for the student, dependent on the decisions they make.
  • Distracting the student: for example, staff might change the topic, make a noise, deliberately drop some books or ask a question about something of interest to the student. Distraction can be a very effective short term solution for preventing escalation of a situation.

Resources

Fact sheet: prevention and de-escalation of risk behaviour

Fact sheets: crisis management

Individual behaviour support plan: standard template 1

Individual behaviour support plan: completed example 1

Individual behaviour support plan: template 2 with prompts

Individual behaviour support plan: completed example 2

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Last updated 03 July 2026